FAQs

To register, visit User Registration and fill out the required user information. You will be emailed a link and can start the course at a time that is convenient for you. You can also choose to login upon completing your registration by clicking “Log In” at the top right hand side of your screen. You will be asked to enter your login information. Click “start this course” to launch the course.

The Fairness 101 online course takes approximately one hour to complete.

This course is designed for BC public servants who are interested in learning more about administrative fairness and the delivery of fair service to the public.

There is no cost for completing this course.

To reset your username or password, please click here Reset Password.

Once you have fully completed this course, you will be able to download a certificate of completion.

Yes, this course is available to anyone who is interested in learning about administrative fairness and the delivery of fair service to the public.

We are interested in knowing who is participating in this course. This allows us to understand the sectors of the public service that are taking the course, and to tailor future content or conduct further outreach. The personal information you provide at time of registration is collected under BC’s Freedom of Information and Protection of Privacy Act. Information will only be used by authorized Ombudsperson staff to fulfill the purpose for which it was originally collected. Your identifying information will not be disclosed to any third party or used for any other purpose.

While this course is accessible via a mobile device, we recommend completing this course while using a desktop/laptop computer for the best learning experience.

The course will generally open in a new tab. It is rare that there are any issues opening the course. If a new tab containing the course does not open when the Launch button is clicked, please check any pop-up blockers, firewall settings, or antivirus software that is installed on your system or network. If you are on your workplace network, you can contact your IT department for assistance.

Any supported version of Windows or Mac OSX will allow you to take the course. In addition Linux should work as well, though it is not specifically supported. In terms of browsers, the two most recent versions of Chrome, Internet Explorer/Edge, Firefox and Safari are supported, with Chrome recommended.

By default the ‘Internet’ security zone in Internet Explorer uses Medium-High security settings. If you or your IT department have changed these to Custom or High settings, you may find that some of the type in the eLearning module is oddly spaced and hard to read. This is because these settings can block font downloads. You can alter your settings or add the site URL (https://learn.bcombudsperson.ca) to your Trusted Sites zone to solve this issue.

You can exit the course at any point by closing the Browser tab, and you will be returned to the page you last viewed when you re-enter it again from the Launch button on the Launch Course page. To ensure that your completion of the course is properly recorded in the system, when you finish the course, you can click the Exit button to close the course tab.

Freezes are rare, but if the course should freeze, you can quit and restart your browser. On restarting your browser you can login to the BC Ombudsperson site at https://learn.bcombudsperson.ca and re-launch the course.

To take the course you will need a computer running the Windows or Mac OSX operating system, a supported browser, and speakers or headphones for audio (Captions are available for all course audio if speakers or headphones are not available). Adobe Acrobat is required for the PDF-format resources that are linked to the course.