To register, visit User Registration and fill out the required user information. On the registration confirmation page you will see the courses: Fairness 101, Speaking Up Safely, and Designated Officer Fundamentals. Select the course you wish to take and then follow the steps to get enrolled into that course.
The course will launch automatically.
To enroll into a specific course at a later point in time, simply log into the Learning Hub and select the course you wish to take from the Courses menu at the top.
You will be emailed a link upon registration and can start a course at a time that is convenient for you.
How long does it take to complete a course?
The Fairness 101 online course takes approximately one hour to complete.
The Speaking Up Safely online course takes approximately one to two hours to complete.
The Designated Officer Fundamentals online course takes approximately two to three hours to complete.
You do not have to finish any of the courses in one sitting. You can start and stop as needed.
Who are the courses designed for?
Fairness 101 is designed for BC public servants who are interested in learning more about administrative fairness and the delivery of fair service to the public.
Speaking Up Safely is designed for BC public servants who are interested in learning more about the Public Interest Disclosure Act (PIDA), also known as “whistleblower protection legislation”, and how it applies to them.
Designated Officer Fundamentals is designed for Designated Officers in public sector organizations covered by the Public Interest Disclosure Act (PIDA).
Is there a cost to complete a Learning Hub online course?
There is no cost for Fairness 101, Speaking Up Safely, or Designated Officer Fundamentals.
I forgot my username or password. How can I get this reset?
To reset your password, please click here Reset Password.
If you have forgotten your username, please contact us at learn@bcombudsperson.ca for assistance.
Will I receive a certificate for completing a Learning Hub online course?
Once you have fully completed a course you will be able to download a certificate of completion for that course.
Can I complete a Learning Hub course if I live outside of BC?
Yes, the courses are available to anyone who is interested in learning about administrative fairness and the delivery of fair service to the public (Fairness 101 course) or the Public Interest Disclosure Act in BC (Speaking Up Safely course).
While Designated Officer Fundamentals is open to anyone to enroll in, it is tailored specifically for Designated Officers in public sector organizations covered by the Public Interest Disclosure Act in BC.
Why do I need to provide my personal information in order to take the course?
We are interested in knowing who is participating in the courses. This allows us to understand the sectors of the public service that are taking our courses, and to tailor future content or conduct further outreach. The personal information you provide at time of registration is collected under section 26(e) of BC’s Freedom of Information and Protection of Privacy Act. Your information may be shared with your employer, a BC public authority under the jurisdiction of the Ombudsperson, for the purpose of tracking employee course completion upon request, in accordance with section 33 of the Freedom of Information and Protection of Privacy Act. If you have any questions or concerns with the collection and disclosure of this information, please contact learn@bcombudsperson.ca.
Can I view the courses using my mobile device?
While the courses are accessible via a mobile device, we recommend completing this course while using a desktop/laptop computer for the best learning experience.
Why won’t a course launch on my computer?
The courses will generally open in a new tab. It is rare that there are any issues opening the course. If a new tab containing the course does not open when the Launch button is clicked, please check any pop-up blockers, firewall settings, or antivirus software that is installed on your system or network. If you are on your workplace network, you can contact your IT department for assistance.
What operating system and browsers do the courses support?
Any supported version of Windows or Mac OSX will allow you to take the courses. Linux should work as well, although it is not specifically supported. In terms of browsers, the two most recent versions of Chrome, Internet Explorer/Edge, Firefox and Safari are supported, with Chrome recommended.
I’m using Internet Explorer, and the type in the courses looks strange.
By default the ‘Internet’ security zone in Internet Explorer uses Medium-High security settings. If you or your IT department have changed these to Custom or High settings, you may find that some of the type in the courses is oddly spaced and hard to read. This is because these settings can block font downloads. You can alter your settings or add the site URL (https://dev44.pathwisedev.ca) to your Trusted Sites zone to solve this issue.
How do I exit a course?
You can exit a course at any point by closing the Browser tab, and you will be returned to the page you last viewed when you re-enter it again from the Launch button on the Launch Course page. To ensure that your completion of the course is properly recorded in the system, when you finish the course, you can click the Exit button to close the course tab.
What should I do if the course freezes?
Freezes are rare, but if a course should freeze, you can quit and restart your browser. On restarting your browser you can login to the BC Ombudsperson site at https://dev44.pathwisedev.ca and re-launch the course you are taking.
What are the technical requirements to participate in Learning Hub online course?
To take the Learning Hub courses you will need a computer running the Windows or Mac OSX operating system, a supported browser, and speakers or headphones for audio (Captions and transcripts are available for all course audio if speakers or headphones are not available). Adobe Acrobat is required for the PDF-format resources that are linked to the courses.
